Frequently Asked Questions (FAQs) for Our Online Store Selling Fireplaces and Doors

Do you offer installation services for fireplaces and doors?

Yes, we offer professional installation services for all our fireplaces and doors. Our team of experts ensures a seamless and safe installation process.

Can I return a product if I'm not satisfied?

Absolutely. We accept returns within 30 days of purchase, provided the product is in its original condition and packaging. Please refer to our return policy for more details.

How long will delivery take?

Delivery times vary depending on your location and the product’s availability. Typically, orders are delivered within 5-10 business days. Expedited shipping options are also available at checkout.

Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the near future.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on our website or the carrier’s website.

Are there any warranties on your products?

Yes, all our products come with a manufacturer’s warranty. The warranty period and coverage vary by product, so please check the product details for specific warranty information.

How do I choose the right fireplace or door for my home?

Our website features a comprehensive guide to help you choose the right product based on your needs, space, and style preferences. You can also contact our customer service team for personalized advice.

What payment methods do you accept?

We accept all major credit cards, PayPal, and financing options through partners like humm®. Secure payment options ensure your transaction is safe and convenient.

Can I change or cancel my order after it's been placed?

Orders can be changed or cancelled within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.

Do you offer any discounts or sales?

Yes, we periodically offer discounts and promotional sales. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.